From Inquiry to Delivery: 5 Simple Steps to Partner with StarLuck

Inquiry & Quotation

What happens: You reach out with your product requirements — glassware, bone china dinnerware, stainless steel cutlery, or wedding decorations. We respond within 24 hours with a detailed quotation, including product specifications, pricing, MOQ, and estimated lead time.

What we need from you: As much detail as possible. Product type, desired quantity, target dimensions, colours, logo/packaging requirements, and your preferred shipping destination.

Typical duration: 2–5 days for initial quote; 1–2 weeks for complex custom requirements with multiple design iterations.

Sampling & Approval

What happens: We produce samples based on your specifications. For standard catalogue items, samples are typically ready within 7 days. For custom designs requiring new moulds, sampling takes 7–15 days for mould engineering, followed by 7–10 days for trial production.[reference:0]

We ship samples to you for physical inspection. Once you approve the sample — and we recommend Golden Sample approval, meaning the sample is signed off as the exact standard for mass production — we move to production.[reference:1]

Typical duration: 7–25 days depending on customisation level. Allow extra time for shipping samples to your location (3–7 days via courier).

Order Confirmation & Production

What happens: We issue a formal Proforma Invoice (PI) and Purchase Order (PO) contract outlining all agreed terms: product specifications, quantity, unit price, total amount, payment terms (typically 30% deposit, 70% balance against Bill of Lading), Incoterms, and delivery date.[reference:2]

Upon receipt of your deposit, production begins. For standard glassware and tableware orders, manufacturing takes 25–40 days post-sample approval.[reference:3] For custom designs, realistic production lead times average 30–45 days post-sample approval.[reference:4]

We conduct in-process quality control throughout production and a final pre-shipment inspection (AQL Level II standard) before packaging.

Typical duration: 25–45 days for manufacturing, depending on order complexity and seasonal production queues (peak season August–October may add 2–3 weeks).[reference:5]

Logistics & Shipping

What happens: Once production is complete and final inspection passed, we arrange shipment. We work with reputable freight forwarders and offer flexible Incoterms — FOB (Free On Board) from Qingdao or Tianjin ports is our most common arrangement.

Shipping timelines (2026 data):

• China to U.S. West Coast: 15–25 days ocean transit[reference:6] (down from 41 to 36.4 days as of April 2026)[reference:7]
• China to U.S. East Coast: 25–35 days ocean transit[reference:8] (currently 58.6 days median)[reference:9]
• China to North Europe: 30–45 days ocean transit[reference:10] (currently 60.9 days median)[reference:11]
• Air freight (express): 3–7 days[reference:12] (premium option for urgent orders)

Export customs clearance typically takes 1–3 days with complete documentation.[reference:13] Import clearance at destination varies by country but generally ranges from 3–10 days.[reference:14]

Typical duration: 20–50 days for ocean freight depending on destination; 3–7 days for air freight.

Delivery & After-Sales Support

What happens: Your goods arrive at the destination port. We provide all necessary shipping documents — Bill of Lading, Packing List, Commercial Invoice, Certificate of Origin, and any required compliance certificates (FDA, LFGB, etc.) — to facilitate smooth customs clearance.

Once you receive your order, we follow up within 48 hours to confirm everything meets your expectations. If any issues arise, our after-sales team handles them promptly — whether that means replacement, credit, or troubleshooting.

Typical duration: Delivery is complete upon arrival at destination port (for FOB) or your warehouse (for DDP). After-sales support is ongoing.